Leadership Case Study #1

SITUATION

The ANZ Bank built a state-of-the-art training centre on Collins St, Melbourne. There was no plan for operations and staffing seven weeks prior to the scheduled opening. 

 

OUTCOME

I had 4 weeks to employ and 2 weeks to train a team of 12 employees. I employed temporary team members (with the potential to convert to permanent roles), as well as interview candidates for the permanent positions. 

 

I had a full team of permanent employees 6 weeks after opening. I manage the team over the next 12 months, servicing the state-of-the-art corporate training centre comprising 32 rooms and a capacity of 450 people, including a real-time video effects multimedia centre and full catering. 

 

During this time the team were energised and fulfilled, often putting together culinary and creative events, and inviting me as a guest. In addition, there wasn’t a single escalation from the ANZ Bank who later stated it was the best engagement they experienced with consulting company who employed me.

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