Operations Case Study #2

SITUATION

In 1992 AMP Properties owned and managed large-scale sites such as the Centrepoint Tower, shopping centres, etc. It took two administration team members one week to generate the monthly reports. I was employed as a temp to assist in this report creation.

 

ISSUE

The person I assisted resigned and there was no internal knowledge or process for generating the monthly reports. 

 

RESOLUTION

Month 1: I assisted in the creation of the monthly properties report. It took a week to produce the report.

 

Month 2: The person I assisted in month one had resigned. I was re-engaged and produced the report in one week on my own. I noticed areas to streamline the process. 

 

Month 3: I was engaged again by AMP to produce the monthly report. This time I streamlined the process, completed the report in 3 days and documented the process over the next two days. At the end of the week, I delivered a manual for producing the monthly report so that they would never be caught short again.   

 

AMP was impressed by my services and ability to streamline and document the processes. They hired me to conduct the migration of data from the legacy systems to their new software. I was provided a corner office overlooking Circular Quey and the administration team that I reported to now reported to me. This could have caused animosity, but instead they came to me for advice. 

 

It’s all about the win / win.